[The following is a copy of the letter posted to my bank today]

Dear Bankers (is that the right word?)

I’ve been a customer of NatWest since January 1996 and, although for much of the time I’ve been moderately satisfied with your services, I have recently been provided with an experience that I can only describe as “retarded incompetence, bordering on criminal indifference”. Allow me to set the scene. …

Why I think NatWest are an incompetent/malicious [delete as applicable] bunch of wankersRead More »